Dealing with Technology Vendors as a Small Business
In today’s world many dinky businesses struggle to preserve up with technologies to succor their business needs. You can’t turn on the TV without seeing an ad from some company telling you how they can give you all the advice you need. Maybe you need a geek from the local technology shapely market to approach in the shaded and white car to fix everything. There is no shortage of vendors out there who claim to have everything you need. The exertion is in gleaming which one of them to beget.
I have been consulting in the technology field for ten years now. I have seen all forms of both colossal and not-so-great vendors. This is truly a mine field for any tiny business looking for relieve making technical decisions. I will attempt to abet the non-technical business owner communicate with those of us indoctrinated in geek sing.
The following 7 items will support when evaluating technology vendors.
1. Trust your instincts.
First and foremost, you have to understand that you don’t need to be a technically trained person to know what bull excrement smells like. If you are working with a vendor that consistently makes you feel like you are getting ripped off, you probably are.
Owning a business usually means that you have to be proficient dealing with people. To be successful you have to be really friendly at reading people. This applies to your relationships with vendors. A splendid technology vendor will go out of their diagram to not only meet your needs, but to do it in a map that helps you understand what they are doing and why it is notable.
2. Do your research.
What makes them the expert? Before you ask someone to near in and evaluate your technology needs, you should always recognize into their qualifications. I suggest that all businesses ask for references from perspective vendors. If you are a specialized business you should ask for similar references to your company. If you are a diminutive bank, for example, the company should be familiar with the highly specialized needs of the banking industry, regulatory issues, and know what type of systems will fit your sized institution. Check with the Better Business Bureau for any claims against them as well. (www.bbb.org)
One thing to be cautious of is looking for the letters gradual names as proof of their success. Not all huge techs have MCSE, CCNA, A+, BS, MBA, etc tedious their names. These can be friendly indicators that a person has spent a tall deal of time in class and taking tests. You should eye for experience in the right world as well. What have they done in the industry? In most cases I would choose the advice of a successful tech with ten years experience and the respect of their peers over the idea of a modern graduate from any university. Life teaches us in ways that books cannot. I am in no arrangement trying to diminish the importance of obtaining an education. It is simply to raise awareness to the fact that there are people out there that pride themselves on getting certifications. They have slight to no experience in applying that knowledge and simply go out and hold tests. Acquire definite you check for their good experience and weigh their advice accordingly.
Ensure the vendor has a confidentiality agreement in site with you prior to working with them on any level. Your clients demand you to protect their private information from outside sources. You have a responsibility to ensure that whoever you have working on your network will be able to do this effectively for you as well.
3. Know your limitations.
If you went to the hospital with a broken arm, would you sit and argue with the doctor about the best contrivance to space it? (Doctors are not allowed to respond that!) You have requested this vendor approach in and give you information. Don’t go out and read a “Dummies” book on fixing computers and then argue with everything the representative says.
Clients put a question to that I advance out and evaluate their needs based on my concept of the IT field. I can’t relate you how many times someone with shrimp to no training has argued with me over industry standard IT security principles and whether they are well-known. Many times it is to mask a feeling of inadequacy because they are responsible for the network and feel threatened by the fact that I am pointing out deficiencies. The bottom line is you should know your limitations. Don’t remove things personally. Bag out of the method and let the expert relieve you.
However, do not pick their word at face value! I am all for shopping around and getting a second or third view. Once they give you their suggestions you should research those ideas and glimpse if they are truly a top-notch fit for your business’ needs. Perform an educated evaluation of the information. Refer to agreeable IT industry sources to choose the value of their suggestions for your business. I suggest having multiple companies give you quotes and suggestions. If you have completed steps one and two then you should trust them to give you apt information and simply need to compare the choices.
4. Don’t be an ostrich!
Burying your head in the sand will not obtain life the device you want it to be. I was working with a client in rural Kansas that was less than two miles away from where a severe tornado had destroyed a number of local businesses and homes. They asked me to attend them compose a difficulty recovery/business continuity idea for their business with regard to technology. I looked over their space and made my suggestions based on the threat level to them. I let them know that they needed to ensure they had a robust and come by offsite storage strategy. Their data storage was in the basement and could be severely damaged in a weather event. Their tape system was ineffective and they stood to lose a week or two worth of data if the server was damaged. I showed them how grand they stood to lose, gave examples of other businesses in their field that were similar in size and what they were doing, gave them sign ranges, etc. Now mind you I was not going to actually sell them anything. I was simply providing them with information. Their response to my assessment of the threat…….”That will never happen.”
What could I say to that? If you have ever responded in this manner to a tech that gave you a risk assessment, you should be very concerned lawful about now. Trustworthy techs suppose to understand what the risks to your business are. We research these threats to accept out if they are credible. Denying an assessment, because you don’t like it could be setting your business up for catastrophe.
Imagine that your IT systems go down accurate now and are down for the next two hours. How noteworthy money would you stand to lose in down time? Is there a backup belief in station to handle transactions? Can you function as a business? How about for 24 hours or 48 hours? Another view, do you have Internet connections to your equipment? If some hacker got into your system and stole every fragment of data in it, how distinguished would you stand to lose? Do you store customer credit card information? Are there liabilities for not protecting that information? Proprietary ideas and plans for your business? Tarnished reputation and loss of clients?
All of these items are impartial the tip of the iceberg when talking about your IT liabilities. You have to capture these potential losses into chronicle when evaluating IT investments. Where does this investment fit into your strategic plans or business continuity? Is it going to provide better reliability or address some risk that your business faces? It is imperative that you purchase a well informed view at these items and procure back from advantageous experts in determining what your business risks are as well as your needs. We are not trying dismay tactics to trick folks into buying technology products. We are basing our findings on information from businesses that have gone through disasters in the past few years. The ones that are left have made it because they didn’t bury their head in the sand and wish catastrophe away.
5. Frugal vs. cheap.
I have lost count of the number of businesses that turned down an view that they knew should have been implemented simply because it looked “expensive”. Nothing worth having in life is free. Believe of the investment in IT infrastructure and security as insurance. You have to insure your business assets, you have liability insurance, and you have many other insurance policies that you pay your hard earned dollars toward. If one of those insurance policies lapsed for a few hours, you would only feel it if the tornado ripped the building apart during that time.
Your IT infrastructure is like an insurance policy. It ensures the protection of your data, provides services for your business, supports services for your clients, and many other things that are the heartbeat of your business. It costs money to implement, bear, and protect this investment.
Compare apples to apples when it comes to cost. Once you have established the features that you are looking for, you should shop for the solutions that will provide those at the best notice. Ask for an ROI evaluation. Win out if this investment will achieve you money in the long hasten. What is the learning curve? Ask questions that will give you a accurate representation of the cost of implementation and the outlook on what your business could glean from the product or service.
Discuss your findings with your vendors. They should already have an notion of what options are out there and how they compare to their acquire. Glean feedback from all of them and go with the one that fits your needs the best. It may mean working with your accountant to strategize how to shroud these costs. It may mean setting some financial goals or restructuring. The bottom line is that paying to gain your technology needs is objective as famous as paying your electric bill. You have to maintain the technology infrastructure up and functioning securely in order to do business.
There are many articles and resources out there to wait on you understand how to manage your IT infrastructure costs. Here are two links to sites that offer up discussions from CIO’s regarding managing IT costs effectively. These are blog sites and should not be held as the “gospel truth” on the subject. Facts should be verified, but the ideas are plenty and there are some first-rate insights.
http://www.smartenterprisemag.com/articles/2007winter/ciosspeakout.jhtml
http://www.cio-weblog.com/50226711/managing_it_costs.php
6. Train
Not every business has an IT guy and many outsource. Businesses should ensure that the person in charge of technology assist some sort of technology training annually. At minimum go online and join a professional discussion group to gather out what technology trends are out there for your type of business. Contact vendors and bag out what training is available from them. Network with participants and procure out what issues they are dealing with. Secure out who helps them with their strategies and what concerns they have for the future. Learn from the experiences of your peers.
The bottom line here is that you have to retract ownership of all aspects of your business. Technology is no longer an optional share of doing business. If you want to compete, you better retain your technology plans properly accounted for in your overall business plans. Relate yourself on what is out there for your business, what responsibilities you have, and what regulations affect you. Relying on vendors is exquisite, but you should be aware of what they are doing. Your name is on the door, not theirs. Be familiar with what they are responsible for and know how to track that they are fulfilling their responsibilities.
Too many times I sight limited businesses trusting wholly in a vendor for their technology needs and catch out the business is not getting the services it is paying for. Utter yourself to a level that you can at least know how to properly monitor your vendors to ensure they are providing the best possible attend for your business. If this is not an option, hire a consultant to advance in and audit the operations to ensure things are being done correctly.
7. Have written plans
Your business must have a solid strategic thought and exertion recovery/business continuity concept. Of companies that had a major loss of business data, 43% never reopen, 51% conclude within two years, and only 6% will survive long-term.1 This is unbiased one of many expert statistics on pain recovery and the risk any business takes when refusing to belief for a pain. Data loss can occur in a multitude of ways and should be carefully considered.
Without a written strategic understanding, a written peril recovery/business continuity belief, and a written risk assessment you are putting your business in jeopardy. To thrive, a business needs written goals to guide it. It sets standards to contemplate how well the business is doing, and sets up the parameters in which to apply technology. I cannot effectively state a client that has no plan of where they are headed.
Creating a risk assessment will support to identify liabilities the business faces. Work with other businesses in your dwelling, your insurance agency, hire a consultant, unbiased do whatever it takes to ensure you are meeting the needs of your business and mitigating risks to its success. Once created, the risk assessment will identify the areas that your grief recovery/business continuity notion should address. Once the anguish recovery opinion is in status, practice the belief to ensure that your people know what to do. Placing adequate attention on these areas will be the contrast between thriving in adverse conditions and closing the doors. This process takes time to do apt. It is significant, so dedicate the pain needed.
Include mission significant components in these plans. If your electricity goes out, what will you do? If your IT vendor goes out of business, what will you do? What happens if your credit card processing machine goes out? You may know, but do your employees? Station the goals for the company and identify risks that might interfere with reaching them. Then dwelling out plans to mitigate these risks. Communicate these with your employees to ensure that everyone understands their role in the success of your business. After all, your success is their job security. In today’s financial climate it will go a long procedure to serve ease the minds of your employees to know that you have given serious view to the prolonged success of your business. Obviously these plans are not puny to your technology needs and risks. They will back focus in on other issues that need attention as well.
We stale to say in the military that we should hope for the best and understanding for the worst. It worked there. We were confident that our crew was prepared to handle the obstacles in front of them. Developing and implementing these plans will support your business to provide its services to your clients through a concern.
All of these suggestions are provided to relieve you in both searching for and monitoring your recent IT vendors. Following these steps will wait on you evaluate your original technology vendors as well as potential unique vendors. These steps were born out of my experiences dealing with multiple businesses across the country. They will back you to navigate the ample array of technology vendors and solutions they provide to accept the ones that work best for your business.
1. Hoffer, Jim. “Backing Up Business – Industry Trend or Event.” Health Management Technology, Jan 2001 [1]
In today’s world many little businesses struggle to withhold up with technologies to abet their business needs. You can’t turn on the TV without seeing an ad from some company telling you how they can give you all the advice you need. Maybe you need a geek from the local technology shapely market to arrive in the gloomy and white car to fix everything. There is no shortage of vendors out there who claim to have everything you need. The concern is in brilliant which one of them to maintain.
I have been consulting in the technology field for ten years now. I have seen all forms of both huge and not-so-great vendors. This is truly a mine field for any microscopic business looking for back making technical decisions. I will attempt to attend the non-technical business owner communicate with those of us indoctrinated in geek deliver.
The following 7 items will support when evaluating technology vendors.
1. Trust your instincts.
First and foremost, you have to understand that you don’t need to be a technically trained person to know what bull excrement smells like. If you are working with a vendor that consistently makes you feel like you are getting ripped off, you probably are.
Owning a business usually means that you have to be proficient dealing with people. To be successful you have to be really superior at reading people. This applies to your relationships with vendors. A salubrious technology vendor will go out of their map to not only meet your needs, but to do it in a diagram that helps you understand what they are doing and why it is vital.
2. Do your research.
What makes them the expert? Before you ask someone to advance in and evaluate your technology needs, you should always explore into their qualifications. I suggest that all businesses ask for references from perspective vendors. If you are a specialized business you should ask for similar references to your company. If you are a dinky bank, for example, the company should be familiar with the highly specialized needs of the banking industry, regulatory issues, and know what type of systems will fit your sized institution. Check with the Better Business Bureau for any claims against them as well. (www.bbb.org)
One thing to be cautious of is looking for the letters late names as proof of their success. Not all tremendous techs have MCSE, CCNA, A+, BS, MBA, etc unhurried their names. These can be qualified indicators that a person has spent a gigantic deal of time in class and taking tests. You should perceive for experience in the genuine world as well. What have they done in the industry? In most cases I would acquire the advice of a successful tech with ten years experience and the respect of their peers over the conception of a new graduate from any university. Life teaches us in ways that books cannot. I am in no contrivance trying to diminish the importance of obtaining an education. It is simply to raise awareness to the fact that there are people out there that pride themselves on getting certifications. They have dinky to no experience in applying that knowledge and simply go out and bewitch tests. Perform definite you check for their just experience and weigh their advice accordingly.
Ensure the vendor has a confidentiality agreement in plot with you prior to working with them on any level. Your clients examine you to protect their private information from outside sources. You have a responsibility to ensure that whoever you have working on your network will be able to do this effectively for you as well.
3. Know your limitations.
If you went to the hospital with a broken arm, would you sit and argue with the doctor about the best plan to space it? (Doctors are not allowed to respond that!) You have requested this vendor arrive in and give you information. Don’t go out and read a “Dummies” book on fixing computers and then argue with everything the representative says.
Clients quiz that I approach out and evaluate their needs based on my thought of the IT field. I can’t negate you how many times someone with runt to no training has argued with me over industry standard IT security principles and whether they are essential. Many times it is to mask a feeling of inadequacy because they are responsible for the network and feel threatened by the fact that I am pointing out deficiencies. The bottom line is you should know your limitations. Don’t steal things personally. Accumulate out of the arrangement and let the expert succor you.
However, do not rob their word at face value! I am all for shopping around and getting a second or third conception. Once they give you their suggestions you should research those ideas and view if they are truly a profitable fit for your business’ needs. Perform an educated evaluation of the information. Refer to good IT industry sources to resolve the value of their suggestions for your business. I suggest having multiple companies give you quotes and suggestions. If you have completed steps one and two then you should trust them to give you salubrious information and simply need to compare the choices.
4. Don’t be an ostrich!
Burying your head in the sand will not create life the device you want it to be. I was working with a client in rural Kansas that was less than two miles away from where a severe tornado had destroyed a number of local businesses and homes. They asked me to wait on them build a worry recovery/business continuity opinion for their business with regard to technology. I looked over their place and made my suggestions based on the threat level to them. I let them know that they needed to ensure they had a robust and accumulate offsite storage strategy. Their data storage was in the basement and could be severely damaged in a weather event. Their tape system was ineffective and they stood to lose a week or two worth of data if the server was damaged. I showed them how remarkable they stood to lose, gave examples of other businesses in their field that were similar in size and what they were doing, gave them note ranges, etc. Now mind you I was not going to actually sell them anything. I was simply providing them with information. Their response to my assessment of the threat…….”That will never happen.”
What could I say to that? If you have ever responded in this manner to a tech that gave you a risk assessment, you should be very concerned legal about now. Expedient techs verbalize to understand what the risks to your business are. We research these threats to salvage out if they are credible. Denying an assessment, because you don’t like it could be setting your business up for catastrophe.
Imagine that your IT systems go down factual now and are down for the next two hours. How grand money would you stand to lose in down time? Is there a backup thought in state to handle transactions? Can you function as a business? How about for 24 hours or 48 hours? Another conception, do you have Internet connections to your equipment? If some hacker got into your system and stole every share of data in it, how distinguished would you stand to lose? Do you store customer credit card information? Are there liabilities for not protecting that information? Proprietary ideas and plans for your business? Tarnished reputation and loss of clients?
All of these items are unprejudiced the tip of the iceberg when talking about your IT liabilities. You have to seize these potential losses into memoir when evaluating IT investments. Where does this investment fit into your strategic plans or business continuity? Is it going to provide better reliability or address some risk that your business faces? It is imperative that you hold a well informed see at these items and pick up succor from trustworthy experts in determining what your business risks are as well as your needs. We are not trying anxiety tactics to trick folks into buying technology products. We are basing our findings on information from businesses that have gone through disasters in the past few years. The ones that are left have made it because they didn’t bury their head in the sand and wish catastrophe away.
5. Frugal vs. cheap.
I have lost count of the number of businesses that turned down an thought that they knew should have been implemented simply because it looked “expensive”. Nothing worth having in life is free. Mediate of the investment in IT infrastructure and security as insurance. You have to insure your business assets, you have liability insurance, and you have many other insurance policies that you pay your hard earned dollars toward. If one of those insurance policies lapsed for a few hours, you would only feel it if the tornado ripped the building apart during that time.
Your IT infrastructure is like an insurance policy. It ensures the protection of your data, provides services for your business, supports services for your clients, and many other things that are the heartbeat of your business. It costs money to implement, beget, and protect this investment.
Compare apples to apples when it comes to cost. Once you have established the features that you are looking for, you should shop for the solutions that will provide those at the best impress. Ask for an ROI evaluation. Acquire out if this investment will do you money in the long accelerate. What is the learning curve? Ask questions that will give you a suitable representation of the cost of implementation and the outlook on what your business could accept from the product or service.
Discuss your findings with your vendors. They should already have an belief of what options are out there and how they compare to their contain. Win feedback from all of them and go with the one that fits your needs the best. It may mean working with your accountant to strategize how to screen these costs. It may mean setting some financial goals or restructuring. The bottom line is that paying to contain your technology needs is unprejudiced as considerable as paying your electric bill. You have to support the technology infrastructure up and functioning securely in order to do business.
There are many articles and resources out there to befriend you understand how to manage your IT infrastructure costs. Here are two links to sites that offer up discussions from CIO’s regarding managing IT costs effectively. These are blog sites and should not be held as the “gospel truth” on the subject. Facts should be verified, but the ideas are plenty and there are some suited insights.
http://www.smartenterprisemag.com/articles/2007winter/ciosspeakout.jhtml
http://www.cio-weblog.com/50226711/managing_it_costs.php
6. Train
Not every business has an IT guy and many outsource. Businesses should ensure that the person in charge of technology assist some sort of technology training annually. At minimum go online and join a professional discussion group to glean out what technology trends are out there for your type of business. Contact vendors and gain out what training is available from them. Network with participants and rep out what issues they are dealing with. Derive out who helps them with their strategies and what concerns they have for the future. Learn from the experiences of your peers.
The bottom line here is that you have to engage ownership of all aspects of your business. Technology is no longer an optional fragment of doing business. If you want to compete, you better support your technology plans properly accounted for in your overall business plans. Utter yourself on what is out there for your business, what responsibilities you have, and what regulations affect you. Relying on vendors is ravishing, but you should be aware of what they are doing. Your name is on the door, not theirs. Be familiar with what they are responsible for and know how to track that they are fulfilling their responsibilities.
Too many times I inspect puny businesses trusting wholly in a vendor for their technology needs and bag out the business is not getting the services it is paying for. Stammer yourself to a level that you can at least know how to properly monitor your vendors to ensure they are providing the best possible attend for your business. If this is not an option, hire a consultant to approach in and audit the operations to ensure things are being done correctly.
7. Have written plans
Your business must have a solid strategic opinion and anguish recovery/business continuity concept. Of companies that had a major loss of business data, 43% never reopen, 51% terminate within two years, and only 6% will survive long-term.1 This is unbiased one of many expert statistics on pains recovery and the risk any business takes when refusing to notion for a wretchedness. Data loss can occur in a multitude of ways and should be carefully considered.
Without a written strategic conception, a written exertion recovery/business continuity conception, and a written risk assessment you are putting your business in jeopardy. To thrive, a business needs written goals to guide it. It sets standards to believe how well the business is doing, and sets up the parameters in which to apply technology. I cannot effectively yell a client that has no belief of where they are headed.
Creating a risk assessment will relieve to identify liabilities the business faces. Work with other businesses in your place, your insurance agency, hire a consultant, impartial do whatever it takes to ensure you are meeting the needs of your business and mitigating risks to its success. Once created, the risk assessment will identify the areas that your anguish recovery/business continuity notion should address. Once the peril recovery notion is in space, practice the concept to ensure that your people know what to do. Placing adequate attention on these areas will be the contrast between thriving in adverse conditions and closing the doors. This process takes time to do factual. It is well-known, so dedicate the distress needed.
Include mission important components in these plans. If your electricity goes out, what will you do? If your IT vendor goes out of business, what will you do? What happens if your credit card processing machine goes out? You may know, but do your employees? Dwelling the goals for the company and identify risks that might interfere with reaching them. Then spot out plans to mitigate these risks. Communicate these with your employees to ensure that everyone understands their role in the success of your business. After all, your success is their job security. In today’s financial climate it will go a long design to befriend ease the minds of your employees to know that you have given serious view to the prolonged success of your business. Obviously these plans are not diminutive to your technology needs and risks. They will relieve focus in on other issues that need attention as well.
We frail to say in the military that we should hope for the best and conception for the worst. It worked there. We were confident that our crew was prepared to handle the obstacles in front of them. Developing and implementing these plans will support your business to provide its services to your clients through a misfortune.
All of these suggestions are provided to succor you in both searching for and monitoring your recent IT vendors. Following these steps will succor you evaluate your recent technology vendors as well as potential novel vendors. These steps were born out of my experiences dealing with multiple businesses across the country. They will attend you to navigate the mammoth array of technology vendors and solutions they provide to accept the ones that work best for your business.
1. Hoffer, Jim. “Backing Up Business – Industry Trend or Event.” Health Management Technology, Jan 2001 [1]